Terms & Conditions

This website is run by Diplaxmi Kitchen Store (registered as Deeplaxmi Kitchen Stores), a kitchen-products store in Chandragiri 44600, Nepal. “We”, “us” and “our” mean Diplaxmi Kitchen Store. “You” means anyone who uses the website or places an order.

• You may use the website to browse products and to place orders for yourself or your household.
• We may update, change or suspend any part of the website, including products, features and payment or fulfilment options.
• The website is provided as it is and when it is available. We try to keep it accurate and working, but we cannot promise it will always be available or free of errors.

• You can create an account with your mobile number and a password, or with Google Sign-In. You can also order as a guest.
• Keep your password private. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
• We may suspend or disable an account that is used to break these terms or to misuse the website.

• You must give us a correct name, mobile number and email address, and for delivery a correct address.
• Before your first order we verify your mobile number with a one-time code. A registered account also needs a verified email address.
• When you place an order, you confirm that the information you have given is correct. We rely on it to contact you and to hand over or deliver your order. Wrong information can delay an order or stop us completing it.

• We describe products using the information available to us, including brand, specifications, capacity, material and warranty where provided. Product colours and appearance may vary slightly from the images shown.
• Prices are in Nepalese rupees (Rs.). The price of each item, any delivery fee and the order total are shown at checkout before you place your order.
• Stock changes during the day, so a product may sell out after you add it to your cart. Adding a product to your cart does not reserve it. Each product’s availability is shown on the website.
• If a product’s price or description on the website turns out to be wrong, we will tell you, and we may cancel the order if the mistake cannot be put right.

• Your order is placed when you finish checkout and press Place Order. You then receive an order number and an email confirming that we have received your order.
• Receiving your order is not acceptance. Store staff review each order before confirming it. You can follow its progress — for example confirmed, packed, shipped, delivered or collected — in your order details and by email.
• We may reject or cancel an order, for example when a product is not available, when we cannot verify your details or your payment, or when we cannot deliver to the address. We will tell you if this happens. Any payment already received will be refunded.

The payment methods available for your order are shown at checkout. Online card and wallet payments through the website are not currently available. The methods we currently offer are:

• Cash on Delivery: pay the order total in cash when your order is delivered or when you collect it from the store.
• QR payment: pay the order total by scanning our QR code with your banking or wallet app, then upload your receipt as described below.

• After placing your order, pay the exact order total using the QR code shown, then upload a picture of the receipt with its transaction reference number on your order confirmation page.
• Pending verification: your order is held while our staff check the payment. It is not confirmed until the payment is verified.
• Approved: your payment is marked as received and we email you. Your order then continues to be prepared.
• Rejected: if the receipt cannot be verified, we email you the reason and the payment is marked as failed. You can upload a new receipt. Products held for your order are released while the payment is not verified, so they may sell out in the meantime.
• Your payment counts as received only once our staff have verified it. Uploading a receipt that is false or belongs to another payment is a misuse of the website, and we may cancel the order.

• Store pickup: collect your order from our store in Chandragiri 44600, Nepal once we tell you it is ready. Store hours: Every day, 7:00 AM–8:00 PM · Online orders 24/7. Bring the collection code shown with your order. Your order is held for collection for the period stated with it. If you cannot collect it in time, please contact us.
• Delivery: we deliver only to addresses we can serve. Whether we can deliver, and the delivery fee, depend on the distance from our store and are shown at checkout before you order. A delivery quote is valid for a limited time. If we cannot deliver to your address, you can choose store pickup instead.
• Please make sure someone is available to receive a delivery. Any delivery time we mention is an estimate.

• Cancellations: signed-in customers can ask to cancel an order from its order details under My Account. Guests and anyone else can email diplaxmikitchenstore@gmail.com with their order number. Whether an order can still be cancelled depends on its status and payment method. Nothing is cancelled until our staff have reviewed the request, and we will email you the decision for that order.
• Returns: for an eligible order, signed-in customers can request a return from the order details while the order shows that a return is available. Tell us the reason, add photos or a short video if you can, and keep the item in its original packaging. Staff review each request and decide the outcome — a replacement or a refund. If a return is approved, we arrange collection, or you bring the item back to the store if you collected it there.
• Refunds: when a refund is due, we send it using the original payment method, a bank transfer, a wallet or cash, and we will ask for any account details needed.
• For a question about cancelling, returning or getting a refund for a specific order, email diplaxmikitchenstore@gmail.com with your order number.

Where a product comes with warranty information, it is shown on the product page. For a warranty question about a product you bought from us, please contact us.

Reviews must be honest and based on your own experience of the product. They must not contain unlawful, offensive or misleading content, or other people’s personal information. We review reviews before publishing them and may decline or remove any review. A published review shows your name, and you allow us to display it and any photos you add on the website.

You must not:

• give false information or impersonate someone else;
• place fake orders, or upload false or altered payment receipts;
• try to access accounts, staff areas or data that are not yours;
• interfere with the website, its security or its availability, including through automated abuse of sign-in or verification;
• copy or scrape the website’s content for commercial use without our permission;
• use the website for anything unlawful.

The website’s content, design, text and images belong to us or to the people who licensed them to us. Product and brand names and logos belong to their owners. You may not reuse our content without permission, except to view and share pages for personal, non-commercial purposes.

Some features rely on other companies’ services, such as Google Sign-In, Google Maps, WhatsApp, and the banking or wallet app you use for a QR payment. Their own terms apply when you use them. We are not responsible for how they work or whether they are available.

To the extent the law allows, we are not responsible for losses that we could not reasonably have foreseen, or for problems caused by events outside our reasonable control. Nothing in these terms limits any rights you have under the law that cannot be limited.

We may update these terms when our website or services change. Your order is governed by the terms in place when you placed it.

For questions about these terms or an order, contact us:

• Email: diplaxmikitchenstore@gmail.com
• Phone: +977 981-8579292
• Store address: Diplaxmi Kitchen Store, Chandragiri 44600, Nepal